If you can login your account, then you can disable it by yourself. After login your account, select the “Security” tab, then you can click the “Disabled” button, please refer to the below picture. Next you can choose one method to set up the 2FA.

(Please check the above section of “how to set up 2FA Authentication”)

If you can’t login the account, please send an email to our support team([email protected]com) or contact our online support, we are very glad to help you.