We can help you reset your 2FA registration if you require assistance. To do so, email our Customer Experience team at [email protected] using your CoinFLEX account registered email address and answer the following questions.
- What is your currently registered 2FA method? If Authy, what phone number did you use?
a. If setting up Authy, what is your new phone number?
- What is the reason for resetting your 2FA?
- When did you register for a CoinFLEX account?
- What is your currently available CoinFLEX balance?
- When was the last time you logged in to your CoinFLEX account?
You will be required to take a selfie holding the ID document you used to set up your KYC as well as a note stating “CoinFLEX Reset 2FA” with your signature and today’s date.
Please keep your elbows close to your body when holding up the note and your ID document, and make sure your face, ID document, and note are clearly visible. If the selfie does not meet our standard you will be required to send a new email with a new selfie.